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Law firm clients are more at ease sticking to emails and online chat when communicating with their lawyers, a new survey has found. 

Research by case generation company mmadigital found that 83% of current and future consumers prefer to deal with law firms online, believing this to be the best way of keeping costs down. 

Just over half of those surveyed (55%) still want face-to-face contact with lawyers, with just 29% wanting to communicate over the telephone.  

More people would now start their search for legal services on Google over anywhere else, but 58% would also turn to online reviews before making their decision and 46% would use social media. 

Consumers were open to the idea of the use of robots and AI in the legal sector, with 39% claiming this would be a good idea as law firms would be available around the clock. 

Full Story: Law Gazette

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