Quantum Cloud | Existing users & how to transition
Quantum Cloud | Existing users & how to transition
If you are already a user of the old, non-cloud based Quantum platform, it is time for you to start to transition over to Quantum Cloud.
The new, cloud-based platform is an improved version of the Quantum you already know, complete with enhanced usability, new time-saving features and flexible remote working.
New features include:
Cloud Based – flexible working between the home and office with no need to install anything
Automatic updates - you will always be up to date with the latest forms
Data is stored in the cloud - here it is the safest it can be, but it also means you can access your case files easily without the need for remote desktops
Multi-factor authentication and the highest security
Intuitive and modern design - everything looks clean and easy to navigate
Manage your client files - collaborate easily with other members of your team, including secretaries
Unlimited text input - forms will hold their formatting regardless of how much information you input
Auto-save functionality - you cannot lose your work
Add multiple instances of forms under one case file, such as the form H
Form versioning - access older versions of forms if you need to
Form update panel - keep up-to-date with which forms have been added or revised
For a more in depth look at Quantum Cloud's features, click here.
As part of Quantum's move to a new platform, we have added an impressive security profile including the most up to date industry leading systems.
The developers at Isotoma are ISO271001 certified and includes both AWS Certified Security Specialists and CSSPs - certifications to reinforce their knowledge and expertise in protecting customers data in cloud based applications.
The security protecting Quantum is outlined in comprehensive documents, listed below:
It is important to note that Quantum Cloud is built on a completely new platform to the existing Quantum app. It may be necessary for you run both versions side-by-side for a while as you complete older/existing cases on current Quantum and start your new ones on Quantum Cloud.
It is not possible to open existing Quantum files in Quantum Cloud, but there's no need to worry; we will be supporting the current Quantum while you make the transition.
We will no longer be updating forms in old Quantum from September 2021. Any new or revised forms released by the court from September 2021 will only be updated in Quantum Cloud.
After all existing customers have moved onto the new platform, Quantum in its current format will become available as a read-only tool, so you will still be able to go back and look at archived cases.
Quantum stores large amounts of incredibly sensitive data, so we have also added multi-factor authentication to ensure that only you, the user, can access your organisation's Quantum files.
Multi-factor authentication adds an extra layer of security to give you complete peace of mind and assures you that your client's data will be safe.
Full step-by-step details on how to set up multi-factor authentication within Quantum can be found here.
There is no change for customers to transition over to Quantum Cloud. You will not be charged an admin or a set-up fee.
When it is time for your annual renewal, our pricing structure has changed slightly, but you won't see any dramatic changes to your costs.
You will no longer be charged a first user/site licence fee (£499+vat). Once you have moved onto Quantum Cloud, all licences will be £360+vat per user (charged annually).
We are continuously updating and developing Quantum Cloud to ensure users are always using up to date forms and having a positive user experience. All updates and developments are tracked here.
Below is a video that we created to help the first group of Beta testers - existing customers who received the first version of Quantum Cloud back in April. The video gives you a brief tour of Quantum Cloud with tips and highlights on how to start using it.
Comments from existing users:
It is a lot easier to use and understand. The layout is much more modern and it responds a lot quicker than our current system.Deanna Goldsby, Paralegal, Shakespeare Martineau
I have been a committed user of Quantum for over 20 years. It is invaluable to have the auto-calculation tool, so any changes are extrapolated to the financial summaries, plus the income needs schedules are impeccable, prompting clients to think deeply about bills they may have forgotten.
On top of a fantastic product, the customer service provided by Lisa and the team is second to none. Our Clients love working with us using Quantum. Those who have called them for assistance have always sung their praises. As a firm, we hardly ever need to ring customer service but when we do, they are always delightful. Aina Khan OBE, Solicitor, Aina Khan Law
Working on Cloud Quantum is a good experience. I like the ease of downloading forms. I also like the improvements that have been made making Quantum much easier such as entering current and future income needs. Being able to share the forms easily with clients and Counsel is also a much appreciated feature. It also has a refreshing look about it all and so much easier to use. Emma Patel, Partner, Rosewood Solicitors
Account Handling & Training
Lisa Crellin, Training Coordinator at Class Legal, will be helping you to transition on to the new platform.
As existing users, many of you will have already spoken with Lisa at some point or received training from her. She will be helping set up your new accounts for the Cloud-based application and will deliver an online demonstration, should you require one.
If you have any questions, you can contact Lisa directly by email: firstname.lastname@example.org
If you would like to request an online demonstration, complete the form below, choosing Quantum Open Beta from the dropdown menu.
If you are ready to be set up with a Quantum Cloud account, please express your interest by filling in this form or email email@example.com.
Quantum Cloud has been developed in association with Isotoma - a company who specialise in developing cloud based software for businesses of all sizes - alongside our own in-house developers. You can read a write up of their process and how they approached the re-build here.